Privacy Policy – Velobet
This Privacy Policy explains how personal data is collected, used and protected in connection with your use of Velobet. Protecting your data is a priority, and processing is carried out in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Below we describe what data is collected, the purposes of processing and the rights available to you. By using the platform, you acknowledge the practices described here. For related rules, see the Terms & Conditions and Responsible Gambling pages.
1. Data we collect
We may process several categories of personal data, including identity and age data, contact information, payment and transaction data, location data used to confirm you are in the UK, and technical usage data such as device information and activity logs. Identity data is needed in particular to meet UKGC verification and anti-money-laundering obligations before processing withdrawals.
2. Cookies and tracking technologies
Cookies and similar technologies are used to operate and improve the service. Some cookies are strictly necessary for the platform to function, while analytics, marketing and functional cookies are used only with your consent under the Privacy and Electronic Communications Regulations (PECR). You can manage cookie settings from your browser at any time.
| Cookie type | Purpose | Consent |
|---|---|---|
| Strictly necessary | Login, security and core site functions | Not required |
| Analytics | Measure traffic and usage patterns | Required |
| Marketing | Relevant offers and advertising | Required |
| Functional | Remember preferences and settings | Required |
3. Purposes and legal basis
Data is processed under the UK GDPR to provide the contracted services (performance of a contract), meet legal obligations such as licensing and anti-money-laundering law, prevent fraud, and pursue legitimate interests such as platform security. Where consent is the basis, it can be withdrawn at any time with future effect.
4. Data retention
Personal data is kept only for as long as necessary for the stated purposes or in line with applicable retention obligations, including UKGC and anti-money-laundering record-keeping, typically up to 5 years after your account is closed. Once the purpose no longer applies and retention periods expire, data is deleted or anonymised.
5. Data sharing
Personal data is shared only where necessary to provide the service, meet a legal obligation or where consent has been given. Service providers acting on the operator's behalf are bound by contractual data protection obligations. Data is not sold or shared with unauthorised third parties for advertising purposes.
6. Your rights
Under the UK GDPR you have rights including access, correction, deletion, restriction of processing, the right to object and the right to data portability. You can also withdraw consent at any time where processing relies on it.
6.1 Exercising your rights
To exercise your rights, contact the operator through the support channels shown on the platform. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection authority, at ico.org.uk.
7. Data security
Technical and organisational measures, including SSL encryption of data in transit, are applied to protect personal data against unauthorised access, loss or misuse. These measures are reviewed and updated in line with current standards.
8. Contact and complaints
For any question about the processing of your personal data or to exercise your rights, contact the operator through the help and contact section of the platform. Unresolved concerns can be raised with the Information Commissioner's Office (ICO).